Privacy Policy

Last updated: April 6, 2025

At Lumo Club, we care about your privacy and are committed to protecting your personal information. This policy explains what we collect, why we collect it, and how we keep it safe.

1. Information We Collect

When you use our website or book a service, we may collect:

• Your name and contact details (email, phone number)
• Your cat’s information (name, care needs, medical info)
• Address and home access instructions (for bookings only)
• Any message you submit through our contact form

2. How We Use Your Information

We use your data to:

• Provide cat sitting services and support
• Respond to your enquiries
• Send booking confirmations and updates
• Improve our service and website

We do not sell, rent, or share your personal data with third parties, except:

• When required by law
• When working with a trusted sitter under confidentiality

3. Cookies and Website Analytics

Our website may use cookies or analytics tools to help us understand how visitors use our site. This helps us improve the browsing experience. You can disable cookies in your browser settings at any time.

4. Data Security

We take data protection seriously and use appropriate technical and organisational measures to protect your information.

Only authorised team members and sitters (under confidentiality agreements) have access to customer data.

5. Your Rights

You may request to view, update, or delete your personal information at any time. Just email us at hello@lumoclub.sg.

6. Changes to This Policy

We may update this policy from time to time. The most current version will always be published on our website.

If you have any questions about this policy, feel free to reach out to us at hello@lumoclub.sg.